SIM is not working

If your SIM does not appear to be working, there are few quick simple checks that you can do to before raising a support ticket.

Making these checks often resolves the problem quickly.

Checks

1. Have you activated your SIM online as per the instructions with your SIM?
2. Is your SIM inserted correctly and snuggly?
3. If you have been using your SIM, have you Deactivated it from within your account?  Check that your SIM is set to active.  Note that only some of our SIMs can be set to inactive.
4. If you have a Pay As You Go SIM, does it have sufficient credit?
5. Check your device is charged and switched on.
6. Are you in an area that may have poor mobile coverage?
7. Do any indicator or status lights on your device give an indication of what the problem may be?  Please refer to your device instructions.
8. If your SIM is connecting to the network OK but not making a data connection, check that the correct Access Point Name (APN) has been set.

Actions

1. Have you tried restarting your device?  Often restarting your device will force it to do a full network search and attach.  Switch the device off and on again!
2. If you have access to the SIM, remove the SIM and restart the device without the SIM card.  This often clears the devices settings in terms of registering on a network.  Once restarted, power it down, re-insert the SIM and restart your device.
3. If the above fails, remove the SIM and put it in to an unlocked mobile phone and allow it to register on a network.  Then put the SIM back in to the device and check what happens.
4. If the SIM registers on a network OK when in an unlocked mobile phone or another device, then the device is likely to be the problem.  Contact your device supplier in this instance.

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